Creating Care: How Designated Title IX ‘Care Managers’ Effectively and Empathetically Support Students

About the event

Virtual NASPA Session 2024

Speakers
Jacob Boarnet, Intake, Outreach, and Care Manager
University of Southern California
Tsasia Mercado, Intake, Outreach, and Care Manager
University of Southern California
Eilish Kelderman, Intake, Outreach, and Care Manager
University of Southern California
James Washington, Intake, Outreach, and Care Manager
University of Southern California
Patti Aguirre, Deputy Coordinator – Intake, Outreach, and Support
University of Southern California

Overview
This presentation delves into USC’s Office for Equity, Equal Opportunity, and Title IX’s innovative approach. Dedicated ‘Care Managers’ focus solely on supportive measures, ensuring student well-being. Through quantitative data and real-life examples, attendees gain profound insights into Care Managers’ effective and empathetic support. Practical recommendations for implementing best practices are provided, ensuring comprehensive student support.
Learning Outcomes:

Understand how the unique approach to USC’s Title IX supportive measures has helped to most effectively support their students and increase students’ receptiveness to care through complex Title IX situations.
Recognize patterns, barriers, roadblocks, and successes in supporting students and apply strategies and recommendations to their processes for supporting their student population.
Comprehend the complexities of facilitating Title IX supportive measures and leave with tangible resources for identifying unique and tailored supportive measures that are supportive, reasonably available, and comply with current Title IX regulations.

Join via Zoom: https://wsu.zoom.us/j/94188560949